Shipping Policy

Thank you for shopping with Urban Couture. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are as follows:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Please note that delivery times may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

• Free Shipping may be available on selected products or promotional offers.

• Any applicable shipping charges will be displayed at checkout before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or email (where applicable) to monitor your shipment's progress.

Cash on Delivery (COD)

Urban Couture offers Cash on Delivery (COD) across Pakistan, subject to service availability in your area.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the parcel, additional shipping charges may apply for re-dispatch.

Parcel Inspection

Where supported by the courier service, customers may inspect the parcel before making payment. Availability of this service may vary by location and courier partner.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your parcel with supporting photos and order details.

Contact Us

For shipping-related inquiries, please contact:

Urban Couture
Email: urbancouture949@gmail.com
WhatsApp: +923229414324

We appreciate your trust in Urban Couture and look forward to serving you.